Cancellations must be received in writing to firstname.lastname@example.org. Refunds for registration fees are given for cancellations received before the 1st of March 2020. A EUR 100 processing fee will be applied to refund requests received by the deadline given, eventual bank charges will also be deducted. Refunds will not be given for cancellations received after the given deadline, nor will they be given for failure to attend any events. No refunds will be made for cancellations of on-site registrations. Refunds will be issued via the original payment method used, and will be processed within 30 days if the refund is approved. Please contact the congress organizer at email@example.com regarding all cancellations.